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Refund Policy

Effective Date: October 14, 2025

Thank you for using the AI services provided by HeartMula AI. We hope you're satisfied with our products and services. If you'd like to request a refund, please review the following policy carefully.

Eligibility for Refunds

You may request a refund within 7 days of purchase for any unused or partially unused service. If more than 20% of the purchased service credits or resources have been used, the order is not eligible for a full refund. Promotional offers, discounted packages, or special bundle deals may not be refundable. Please refer to the terms shown on the purchase page at the time of purchase.

How to Request a Refund

Send your refund request to our customer support email.

We recommend using "Refund Request" as your email subject line.

Please include the following details in your message:

  • Your full name
  • The email address associated with your account
  • Order number or transaction ID
  • Purchase date
  • Reason for requesting a refund

Our support team will review your request within 2 business days.

If approved, the refund will be processed within 5-10 business days. The exact time may vary depending on your payment provider or bank.

Non-Refundable Situations

Refunds will not be granted in the following cases:

  • More than 20% of the purchased resources have been used
  • The order was placed more than 7 days ago
  • The product was purchased through promotional offers, discounts, or bundles (unless otherwise stated on the purchase page)
  • The refund request is related to a violation of our Terms of Service or misuse of the platform
  • The same user submits multiple refund requests that are determined to be abnormal or abusive

Our Right to Refuse Refunds

We reserve the right to deny or partially deny refund requests if:

  • Fraud or abuse is suspected
  • There's a violation of our Terms of Service
  • Multiple refund requests are submitted by the same user If your refund request is denied, we'll notify you in writing and explain the reason.

Policy Updates

This refund policy may be updated from time to time. If major changes occur, we'll post a clear notice on our website. Once published, the updated policy will take effect immediately.

Contact Us

If you have any questions about this refund policy or wish to submit a request, please contact us at:

Customer Support Email: support@heartmulaai.com