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Pricing & Billing FAQs
Everything you need to know about HeartMuLa credits, plans, and payment methods.
Is HeartMuLa a monthly subscription service?
HeartMuLa offers flexible one-time credit purchases. You can buy credits as needed, and they will accumulate in your account. We also offer subscription plans for power users.
Do my credits expire?
No, purchased credits never expire. They remain in your account permanently until you use them, giving you full control over your creative timeline.
What can I do with credits?
Credits are your currency for creating music on HeartMuLa. You use them to generate songs, extend tracks, and download high-quality audio files. Different actions consume different amounts of credits.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, Discover, and JCB. All payments are securely processed via Stripe.
How many credits does it cost to generate a song?
Generating a standard music track typically costs 5-10 credits, depending on the length and complexity. High-fidelity downloads may require additional credits.
I purchased credits but don't see them yet?
Credits usually appear instantly. If they don't show up after 1 minute, please refresh the page. If the issue persists, email your receipt to support@heartmulaai.com and we'll resolve it immediately.
Why was my payment declined?
Payment failures often happen due to incorrect card details or bank limits. Please double-check your information or try a different card. If the problem continues, contact your bank.
Do you offer custom enterprise plans?
Yes! If our standard plans don't meet your high-volume needs, please contact us at support@heartmulaai.com for a custom solution tailored to your business.
What is your refund policy?
We offer a 7-day refund policy for purchases where less than 20% of the credits have been used. Please refer to our Refund Policy page for full details.